Get help
It helps if you tell us the email address on your account, whether you subscribed in the app or on the website, and — for anything that looks broken — your device and what you saw.
Subscriptions and billing
How do I cancel?
If you subscribed in the app: open Settings → Apple ID → Subscriptions → FiftyStrong → Cancel. Apple runs that subscription, so we cannot cancel it for you. You keep access until the period you have paid for ends.
If you subscribed on the website: use the billing link in your receipt email, or write to us and we will cancel it for you.
I want to stop before the free week ends
Cancel at least 24 hours before the seventh day and you will not be charged. Cancelling straight away still leaves you the rest of the free week.
Can I get a refund?
Bought in the app: refunds are Apple’s to give. Go to reportaproblem.apple.com, sign in, and choose the purchase.
Bought on the website: write to us within 14 days of the charge and we will refund it in full, no reason needed. After 14 days, ask anyway — we will look at it.
I paid but the app still says I am locked
Open the checkout screen and tap Restore purchases. If it still will not unlock, email us the address you used and the date of the charge and we will fix it by hand.
I have a promo code
On the checkout screen, tap Do you have a promo code? and Apple’s redemption sheet will open.
Why does the price differ between the app and the website?
They are separate subscriptions sold through different channels. Buy in one place only — a subscription bought in the app cannot be moved to the website, or the other way round.
Your account
I cannot sign in
We email you a sign-in code. If it has not arrived within a couple of minutes, check spam, then request it again. If you originally signed up with Apple, Google or Facebook, use that same button — a different one creates a different account.
I used Sign in with Apple and hid my email
That works. Apple gives us a relay address and everything we send still reaches you. Use the same Apple button each time, since we cannot match the relay address to a typed one.
Can I change my email address?
Write to us and we will move your account and your programme across.
How do I delete my account?
In the app: Account → Delete account. That removes your account, your quiz answers, your programme and your workout history. Cancel your subscription first — deleting the account does not stop Apple billing you. You can also ask us by email.
Will I lose my progress if I reinstall?
No. Sign in with the same method and your programme comes back where you left it.
The programme
What do I actually get?
A twelve-week programme built from your movement quiz. It rebuilds around your check-ins every four weeks, and at week twelve you retake the movement checks and see what changed.
How long is a session?
About 15 minutes.
Do I need equipment?
A sturdy chair to start. A resistance band later, about $8 — we do not sell it.
I have not exercised in years. Is this too advanced?
No. Week 1 is mobility only, and every movement has a gentler version. The quiz starts you where you are.
Something hurts when I do a movement
Stop that movement and take the easier option shown. Mark it in the check-in afterwards — the plan uses that to work around it. Sharp joint pain, chest pain, dizziness or unusual breathlessness means stop entirely and speak to a doctor. FiftyStrong is fitness instruction, not medical care.
I missed a week
Nothing is lost and nothing is locked. Pick up at the next session; the plan adjusts.
Technical
The video will not play
Check the connection, then close and reopen the app. If you opened FiftyStrong from a link inside Instagram or Facebook, open it in Safari or Chrome instead — those in-app browsers restrict video.
Which devices are supported?
iPhone and iPad running a current version of iOS. The programme also runs in any modern browser at app.fiftystrong.app.
Something else is broken
Email us with what you did, what happened, and your device. Screenshots help.
About us
FiftyStrong is made by Eugene Chan, Hong Kong SAR.